KSF is a center of unique water sports in Montreal. It offers surfing, kayaking and stand up paddleboard (SUP) lessons, as well as water sports equipments rental.
KSF was previously using Excel to manage schedules and reservations. For each booking, a confirmation had to be manually created and sent to the client.
As each activity contains specific rules and guidelines, the writing time of the confirmation email could be long. The payment also had to be collected manually by an employee who took the customer’s credit card informations by phone.
Availabilities displayed on KSF’s website would subsequently be updated manually every day. It was a long and frustrating process for outdoor enthusiasts who had to spend their time behind a counter to handle phone reservations. Overnight, all these redundant tasks related to reservations were automated, thanks to Reservotron. It offers Hugo and Kristine an online booking software that is both very powerful and intuitive for them, their employees and their customers. Here’s what they have to say about it: